Human-Centered Innovation
Human-Centered Innovation

Personalized customer service to help navigate the health care system is here with Accolade

Health care can be filled with complexity, confusing jargon, and inadequate coordination among health care providers who sometimes don’t communicate well with each other – or with you.
So, finding a way to personalize and simplify health care can be challenging – and that’s Accolade’s strength.

Accolade assigns each member a dedicated health assistant who stays with you and helps navigate any health-related issue. Surprised by a medical bill? Need transportation to daily radiation treatments? Your health assistant will figure it out.

But Accolade does more than deal with health hassles. Supported by a team of nurses, doctors, social workers, and other specialists, your Accolade health assistant builds a relationship with the member and develops a highly personalized and integrated plan that factors in not only the member’s health status, but also the emotional, financial, and social issues that affect the member’s decisions about care.

By disrupting the status quo, Accolade has the potential to reduce the 30 to 45 percent of the health care dollar that is spent on unnecessary or unproductive care. Accolade could further lower medical costs by encouraging people to get regular preventive health screenings and to take prescriptions as directed by their physicians, reducing unnecessary emergency room visits and hospital readmissions.

It’s normal to have questions about your health care and Accolade is here to ensure you always have the right answers!