Innovation Toolkit

Successful Innovation, Simplified

Have a challenge you need to solve but aren’t sure where to start? Go from ideas to implementation using the core principles of Human-Centered Innovation.

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Generate the most promising ideas

Ready, Set…Innovate

Our innovation toolkit is arranged by phases, with multiple tools and real-world examples in each phase to help you ask the right questions, conduct research, test your ideas, and move to implementation. Check out a few examples of the tools in each phase below.

Phase 1 Toolkit
Phase 1
Investigate
Phase 1 Toolkit
Phase 2
Design
Phase 1 Toolkit
Phase 3
Experiment
Phase 1 Toolkit
Phase 4
ACT
 

Phase 1

Investigate

Understand the problem, do research, and form a hypothesis

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Journey Mapping

This step-by-step approach considers a person’s experience with a specific interaction — for example, enrolling in health insurance. Journey mapping uncovers positive and negative points and identifies common themes to help you move forward to develop a solution.

Phase 1 Toolkit Spread

Phase 2

Design

Develop the solution as you look for ways to innovate

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Phase 2 Toolkit Spread

First Burst

Build out from a thought to an idea by getting starter ideas down on paper and grouping them into themes. Grab some sticky notes, and put on your thinking caps!

Phase 3

Experiment

Test and build on pieces of an idea

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Need/know

Use the Need/Know matrix to shake out what’s critical for the success of your ideas. Plot items on a simple grid to identify what you need to test before moving to implementation.

Phase 3 Toolkit Spread

Phase 4

ACT

Top tips to move your idea forward

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Phase 4 Toolkit Spread

Top Tips

Implementing an idea can be challenging. Identify champions for your idea, build a business case (we provide a handy business model template), and consider things like budget and technology needs.

Innovation Toolkit

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